Over the last 12 months, Digicel Nauru has come on in leaps and bounds. Moving on from a simple OTT and WiMax service to now launching 3G thanks to improvements to the network.
Digicel maintains its mission to win the hearts of their customers in Nauru by improving services and building strong relationships with partners and the Government.
Major areas of growth include the Digicel WiMax service, data offers, the Digicel Play TV service and the Loop service and Digicel Mobile Advertising services. Digicel CEO, Ben Kealy, commented ‘’with Digicel Play we now have the potential to reach 2,400 homes with a number of customers already connected to our services’’.
‘’By launching attractive promotions all year round and by building and maintaining strong customer care and turnover technical teams that are dynamic and responsive. We also ensure that we increase smartphone penetration and data usage throughout Nauru. We provide high quality content for customers with the launch of Digicel Play and our local news app, Loop, offers customers the best in local straight to their mobile phones’’, Mr. Kealy added.
With the majority of Digicel customers being prepaid, there are 50 resellers strategically placed around the island so that customers can Top Up wherever they are. The retail store is open six days a week while resellers operate seven days a week.
The Honourable Minister for Telecoms, Shadlog Bernicke in Nauru said, “we the Government are delighted that Digicel is celebrating 6 years now in Nauru. We have come a long way from the initial 2G service launched to now WiMAX internet services and of course 3G which was launch last year.”
He went onto say, “that he was looking forward to continuing the strong relationship with the local Digicel team in Nauru and he wished the team every success in the future.’’
‘’Digicel Nauru customers are at the centre of everything we do by bringing them good value, very competitive roaming rates and call home services in the detention centres and 99.9% availability. In addition, we are constantly monitoring the network via our Fiji-based NOC.’’, Ben Kealy said.
‘’We work with large corporates like Transfield fulfilling all the ICT needs. The team has also installed 20 F6 tracking devices and walkie-talkies to Nauru’s businesses, he added.
When it comes to sport, Digicel is front and centre supporting the Pacific’s best talent and sporting teams, from grassroots to elite levels. Recently signing the World’s Strongest Man as their newest Brand Ambassador, Jezza Uepa, who also recently won Gold at the South Pacific Games, Digicel Nauru are also heavily involved with the AFL and the Nauru rugby 7’s team who recently became a member of the International Rugby Board (IRB) – a huge achievement.
Some of their major community initiatives this year was supporting the Olympics Committee, and once a month, 300 residents are treated to a movie night to enjoy movies they would never be able to watch as Nauru does not have a movie theatre.
There is continued emphasis on supporting and improving healthcare by providing free TV and internet service at the dialysis unit at the Nauru General Hospital.
Digicel maintains to not only provide affordable and accessible communications to the people of Nauru, but also through our corporate social innovation we will continue to build community spirit and make sustainable progress possible through meaningful projects and programs focusing on health, education, youth, social and cultural needs.