By the time YouTurn CEO Mark Babbitt saw the tweet three hours later, still nobody had responded. Dismayed, Babbitt fired off an email to his staff that began: “How could we let this happen?”
Fortunately, it wasn’t anything major, just a technical question about the website for YouTurn, which helps students find internships. But it was at that point that Babbitt realised he needed to figure out a balance — for himself and his employees. Could he really chastise his staff for not being available every minute, night and day?